Distinguishing Your Self-Storage Service: Antonia Hock Shares Guidance at CSSA Owner’s Conference 2024
World-renowned expert Antonia J.A. Hock is set to share pivotal insights on the power of customer experiences. She's the non-industry keynote speaker at the 2024 CSSA Napa Self-Storage Owner’s Conference.
Noted expert in luxury, customer experience, and building experience-based brands, Antonia J.A. Hock, is on the keynote roster for the upcoming 2024 Napa Self-Storage Owner’s Conference. Organized by the California Self Storage Association (CSSA), the event will take place on May 20 & 21 at The Meritage Resort & Spa/Grand Reserve in Napa, CA.
In Hock's words, "storage providers have such a unique opportunity to differentiate through exceptional service and memorable moments that really mean something to their clients." Hock's keynote is eagerly awaited as she'll explore how focusing on the customer experience has become critical to business growth across all sectors, including the self-storage industry.
This year’s conference theme gathers around business improvement via technology and operations. Hock's session, titled "Guiding Principles to Create Unique Customer Experiences", is set to equip the audience with actionable insights, as she uncovers the concepts of signature experience journeys and the link between memory and experiences.
Antonia J.A. Hock, the founder and CEO of Antonia J.A. Hock & Associates, is no stranger to driving transformation. With more than two decades of leadership roles at tech giants like Microsoft and HP under her belt, her experience is both vast and profound. Her firm, Antonia J.A. Hock & Associates, is a global consulting household noted for its focus on customer experience, employee engagement, leadership, and business performance.
CSSA's Executive Director, Ross Hutchings, has expressed the association's excitement in having Hock on board, expecting her insights on technology-enhanced customer service to give their members an edge over competitors.
🔒📚 Hi! I'm Eric Manning, a self-storage operations nerd and lifelong learner. 🗝️ My articles blend industry know-how with a dash of humor and wisdom. Whether you're a storage newbie or a pro, join me as we explore the world of storage, one witty insight at a time! 📦😊🔑